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How vm787 Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or reach our support team — and how we protect it.

Account data protectedDANA, OVO, GoPay payment data handled securelyNo data sold to third partiesYou can request access anytimeCookie controls in your account settings
vm787 How vm787 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at vm787 is built around four practical areas: how account data is secured, how cookies work, how long we hold your records, and who you contact when something needs to change. Each area below reflects what actually happens on our platform, not a generic policy template.

Account Security

Your account uses SSL encryption on every session. Login attempts from unrecognised devices trigger an OTP step to your registered number before access is granted.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your chosen wallet — DANA, OVO or GoPay. You can review and adjust cookie settings in your account preferences.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what applicable law requires, then delete the rest following our structured removal process.

Requesting Changes

Email or live chat is the correct path for data corrections and deletion requests. We confirm receipt, state the expected timeline, and notify you once the change is complete.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through our help centre — whichever works for your device. We aim to respond to all data-related requests within a reasonable period and will confirm receipt as soon as your message arrives.

Live Chat Access live chat from your account dashboard. It's the quickest path for account-specific privacy questions, including data held against your wallet.
Email Support Send your privacy request by email with your registered account name. We use this channel for formal data-access and deletion requests.
Help Centre Our help centre covers cookie settings, data-request steps and account-security FAQs. Open it from any page inside your logged-in account area.

Common Questions About Your Data Rights

These are the questions we hear most often about how vm787 collects, stores and handles personal data. If your question isn't here, live chat or email will get you a direct answer from our support team.

We collect your name, email address and contact number at registration. Once you link a payment method, we record the wallet reference for DANA, OVO or GoPay so transactions match your account correctly.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO and GoPay to complete your transactions, and with fraud-prevention services where required by law.

Send a request via email or live chat using your registered account name. We will confirm receipt and provide your data summary within the timeline stated in our response.

Yes. Submit a deletion request through email or live chat. We will remove what local law permits and inform you of any records we are required to retain and for how long.

After account closure, we follow a structured retention schedule. Data is held only as long as applicable law requires, then deleted. We notify you by email once the process is complete.

We store only the transaction reference and wallet identifier needed to match your deposit or withdrawal to your account. Your full wallet PIN or password is never stored on our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.