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What You Agree To When You Use vm787

These terms set out the rules for your account on vm787 — how deposits through DANA, OVO, and GoPay work, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice
vm787 What You Agree To When You Use vm787
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment data are handled through a combination of technical controls and clear internal policies. Here is what that looks like in practice — from how we store your wallet details to how long we keep your records.

Wallet Data Handling

Your DANA, OVO, and GoPay account numbers are stored in encrypted form. We do not share wallet identifiers with third parties outside of the payment processing required to complete your transaction.

Account Access Controls

Login sessions require OTP verification tied to your registered mobile number. If we detect an unusual login pattern, your account is flagged and you will be asked to re-verify before any withdrawal is processed.

Data Retention

Transaction records and account activity logs are retained for the period required under applicable regulations. You can request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update your registered wallet, email address, or personal details, submit a request through live chat or email. Changes to payment details require identity re-verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles policy questions directly. Players in Bekasi and across Indonesia can reach us through the channels below — bring your account ID and the relevant transaction reference so we can resolve it faster.

Live Chat Open the chat widget from your account dashboard. Available for account and payment term queries; have your registered wallet name ready when you connect.
Email Support Send policy or dispute queries to our support address. We aim to respond within one business day and will reference your account ID in every reply.
Help Centre Our help centre covers common terms questions — wallet linking rules, withdrawal holds, and account verification steps — with step-by-step walkthroughs.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, payment conditions, and what happens if something goes wrong with your account.

Access and eligibility depend on local law in your region. These terms apply where vm787 is available under applicable local regulations. If access is restricted in your area, account registration is not permitted.

Any balance held in a suspended account is frozen pending review. We will contact you through your registered email. Once the review is complete, eligible funds are returned to your verified wallet.

Yes. Contact support via live chat or email with your account ID and we will provide a summary of your transaction history and account activity within the timeframe required by applicable rules.

We notify you through your registered contact details before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Raise a dispute through live chat or email, quoting your account ID and the transaction reference. Our team reviews payment disputes against the wallet records and responds within one business day.

Each person may hold one account only. Multiple accounts registered to the same identity or wallet are a breach of these terms and may result in all associated accounts being suspended pending review.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.